Frequently Asked Questions
Question: How do I find my old order history (up until October 14 2020)?
Answer: Since the web shop switch on October 15 2020, you will no longer be able to view your order history from the previous site version under 'My pages'. Please contact us with any inquiries about orders placed on the old site. You can also fill out the contact form found by using the 'Support' button in the bottom right corner of the web site. Orders made on the new site will be stored and listed under 'My pages'.
Q: I’m a private consumer. Why can I no longer log in to my account (created no later than October 14 2020)?
A: Due to GDPR/privacy concerns, B2C accounts (i.e. nonbusiness customers) were not moved from the old site to the new one during the web shop switch on October 15 2020. As a private consumer, you can choose to create an account when you place an order.
Q: What is the estimated delivery time for parts?
A: Every item in our shop has a stock status that is displayed in the web shop. Parts listed as 'In stock' have an estimated delivery time of 4-5 business days. Parts labelled '0 in stock' have an average delivery time of 2-4 weeks. More specifically, these are the estimated delivery times for some of our most bought brands:
• ASUS spare parts in remote stock have an estimated delivery time of 2-4 weeks.
• Acer spare parts in remote stock have an estimated delivery time of 2-3 weeks.
• Samsung spare parts in remote stock have an estimated delivery time of 1-3 weeks.
• Huawei spare parts in remote stock have an estimated delivery time of 2-4 weeks.
Note that these times are generalized and if you want an estimate for a specific part you can always use our contact form.
Q. What courier is used for shipment?
A. UPS is used for all deliveries to destinations outside of Sweden. Schenker is used for all deliveries within Sweden.
Q. Will I receive tracking information for my order?
A. Yes, tracking information is sent out to the registered email address as soon as the order is dispatched.
Q. Can I order with express delivery/letter shipment?
A. Unfortunately, we can currently only offer the standard shipment price and time listed on the website.
Q. Can I return an order if the item is incorrect?
A. You can find all information regarding returns in the shipping & returns section.
Q. How can I return an item?
A. Please use our contact form, requesting to return the order. All inquiries must include reason for return, part number, quantity and your order number.
Q. What is the warranty period for business customers?
A. The warranty period is 3 months for business customers.
We do not provide warranty for parts manufactured by Samsung, Huawei, Motorola or Xiaomi for business customers.
No cancellation allowed on ordered parts manufactured by Samsung, Huawei, Motorola or Xiaomi for business customers.
Q. Which payment options are offered?
A. You can pay for an order with a bank card approved for online payments or via PayPal. For more information, please see the payment section.
Q. We are/I am a VAT registered company in the European Union. Can we/I make purchases VAT exempt?
A. Yes, when you register an account you can enter your VAT-number and make purchases at the website without Swedish tax applied.
Q. I’m having trouble finding the correct item for my model. How can I ensure I order the correct part?
A. Please use our contact form to reach us. Requests are usually answered within 24 hours. Please include article number and/or model name as well as the brand for the spare part(s) in your request (the usage and availability of article numbers and model names may vary between brands).
Q. Where can I find the serial number of my ASUS notebook?
A. The serial number for most models and brands of notebooks are located on the bottom of the notebook. For ASUS, please see this link.
Q. Can I cancel a placed and paid order?
A. If you're purchasing as a business customer - Cancellation is not possible on parts that are manufactured by Samsung, Huawei, Motorola or Xiaomi.
If you're purchasing as a consumer - Yes, all orders can be cancelled and refunded as long as the part or parts have not yet been allocated for the order.
Q: I have received a Lenovo spare part with signs of previous usage. Have I been sent a second-hand spare part?
A: In Lenovo’s chain of distribution for official spare parts, a minor fraction of the parts are refurbished but not separated from brand new parts. If you think you might have received a refurbished part and would like to return it, you can do so free of charge (including shipping costs). Please use our contact form to arrange the return.
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